Evaluating 3D Laser Scanning Providers
Choosing the right 3D laser scanning provider ensures you get accurate data, appropriate deliverables, and fair pricing. Not all providers offer the same quality, capabilities, or service levels. This guide helps you evaluate options and make an informed decision.
Questions to Ask: Equipment & Technology
Understanding what equipment a provider uses helps assess their capability:
- What scanner brand and model do you use? (Look for recognized brands: Faro, Leica, Trimble, Matterport for interiors)
- How old is your equipment, and when was it last calibrated?
- What accuracy specifications does your equipment provide?
- Do you have backup equipment if your primary scanner fails?
Questions to Ask: Process & Quality
Process questions reveal how thorough and professional a provider is:
- What's your typical scanning methodology for projects like mine?
- How do you ensure complete coverage of the space?
- What quality control steps do you follow during processing?
- How do you handle areas that are difficult to scan?
- What's your process if the client identifies issues with deliverables?
Questions to Ask: Experience & Expertise
Relevant experience often matters more than certifications:
- How long have you been providing 3D scanning services?
- Have you worked on projects similar to mine? Can you share examples?
- Are you familiar with my industry's specific requirements?
- What software do you use for processing, and what formats can you deliver?
- Do you have experience with my required deliverable type (BIM, CAD, etc.)?
Questions to Ask: Business Practices
Understanding business practices helps avoid surprises:
- What's included in your quote, and what might cost extra?
- What's your typical turnaround time for projects like mine?
- What's your revision policy if I need changes to deliverables?
- How long do you retain scan data after project completion?
- Do you carry professional liability insurance?
Red Flags to Watch For
These warning signs suggest potential problems:
- Quotes provided without understanding your project: Good providers ask detailed questions before quoting
- Unrealistic accuracy claims: Claims of sub-millimeter accuracy for commercial scanning are often exaggerated
- Pressure tactics or artificial urgency: Quality providers don't need high-pressure sales tactics
- Inability to explain their process: Professionals should be able to describe how they work
- No examples of past work: Experience should be demonstrable
- Significantly lower prices than competitors: May indicate shortcuts or hidden costs
- Poor communication during the sales process: Often predicts poor communication during the project
Positive Signs
These indicators suggest a reliable provider:
- Asks detailed questions about your project before quoting
- Provides clear, written quotes with scope definitions
- Can show examples of similar projects they've completed
- Explains their process and methodology clearly
- Offers realistic timelines and doesn't overpromise
- Is transparent about what they can and cannot do
- Has responsive communication throughout the sales process
- Provides references from past clients (if requested)
Credentials and Certifications
For standard commercial documentation (not legal surveys or engineering certification), formal credentials aren't always required. However, some providers pursue certifications or training from scanner manufacturers.
More important than certifications is:
• Demonstrated experience with your project type • Familiarity with your industry's requirements • Technical competence with required software and formats • Professional business practices and insurance coverage
For projects requiring certified survey data or engineering-grade measurements, you'll need a licensed surveyor or engineer—not just a scanning service provider.
Getting and Comparing Quotes
Follow this process to get comparable quotes:
- 1Define your requirements: What do you need scanned? What deliverables do you need? What's your timeline?
- 2Contact 2-3 providers: Request quotes from multiple providers to compare scope and pricing
- 3Provide consistent information: Give each provider the same project details for fair comparison
- 4Ask clarifying questions: If quotes vary significantly, ask why—differences may reflect scope or quality
- 5Compare scope, not just price: The lowest price isn't always the best value
- 6Check references if concerned: For larger projects, ask for and contact references
Making Your Decision
Consider these factors when making your final decision:
• Does the provider understand your specific needs and goals? • Are they experienced with your type of project? • Is their communication professional and responsive? • Does their quote clearly define scope and deliverables? • Are they transparent about limitations and what's not included? • Do they seem focused on delivering value, not just making a sale?
The best provider for your project is one who understands your needs, has relevant experience, communicates clearly, and delivers quality work at a fair price. Don't choose based solely on the lowest quote or the most impressive sales pitch.